FAQ

ANSWERS? WE'VE GOT THEM.

Here are the questions we are most frequently being asked:

SHIPPING 

Do you ship internationally? 

Sorry, we currently do no ship internationally.

 

How long does shipping take? 

Depending on what time the order is placed, we try to ship all order the same business day. Sometimes orders take 24-48 hours to process. Depending on where you are located, shipping takes 2-7 business days.

 

Will I be charged for taxes?

If your items are shipping to the state of Georgia, yes.

PAYMENT & WARRANTY

What forms of payments do you accept? 

We accept all major credit cards and Paypal.

 

What is your warranty?

All warranty is set by the manufacture and up to the manufacture to cover any warranty claims.

RETURNES/COMPANY POLICY

What is your returns policy? 

Besides special order items, you may return any new, unopened items within 10 days of delivery for a full refund minus the restocking fee and shipping costs. Special order items may not be returned under any circumstances. We will pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). Under no circumstance will Atlanta Air Ride reimburse shipping or freight charges that have been agreed to by the customer and/or billed to the customer, with the understanding that the shipment(s) shipping from Atlanta Air Ride will be shipped to the customer or another location on the customer's behalf.

It is the sole responsibility of the customer to verify that all shipments are sent to the desired destination. Failure to verify the accuracy of ones shipping address is not grounds for a refund.

In the event of a refused shipment, shipping costs will not be refunded. In the event that an international shipment is refused, the customer is responsible for all incurred costs. Costs may include, but are not limited to brokerage fees, importation duties and freight costs.

You should expect to receive your refund within three weeks of return shipment. This time period includes the transit time for us to receive your return (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

 

Order Policy

All orders are final. If you wish to add items after the order has been placed, you must place an additional order. Orders cannot be combined.

Product Usage Policy

All products sold are intended for show and off-road use only. It is the responsibility of the customer to follow all pertinent laws with regard to air suspension usage.In the event of an issue , Atlanta Air Ride will not be held for any damages, legal fees, medical bills, etc.

Still got questions, Email us.

Atlantaairride@gmail.com